Bengaluru, Jan 05: Deputy Chief Minister D K Shivakumar today said officials have been instructed to process appeals received in the ‘Government at Your Doorstep’ programme within a specific timeframe.
Speaking to reporters after the public grievance redressal programme at Yelahanka, he said, “We have received about 2600 applications in today’s grievance redressal programme. We will segregate the appeals at the ward level and set a deadline for officials to resolve the issues.”
“We have taken the telephone numbers of all those who have submitted appeals. We will coordinate with them on each appeal. We are forming a separate team to resolve these issues,” he said.
“In cases where there are complaints about common community problems, officials have been instructed to physically visit the site and inspect. We will have a round of meeting with officials once these grievance redressal programmes are over,” he said.
“Officials must be aware of the fact that they can’t trouble the people. We must ensure that people should not run from pillar to post to get their issues redressed,” he said.
Asked which departments have received high number of appeals, he said, “There are high number of appeals pertaining to BBMP and Revenue department. There are a lot of cases regarding issue of khatha. A lot of people have requested for houses, but there is no provision to do so. There is a provision to provide housing at a discount, I will discuss with the department what best can be done.”
“There are a lot of appeals that the penalty for property tax defaults are high. I will discuss with the officials what is possible within the legal framework,” he said.
Asked about his call to people not to use touts, he said, “I have always maintained that people should not go after touts to get their issues redressed. I once again tell them to stay away from the agents, our government will do whatever it takes to resolve their issues. People have lost their properties due to agents. We are trying to create awareness about it.”
Asked about the comments made by JDS on the arrest of karsevaks, he said, “JDS has just joined hands with the BJP just now and they are already talking about karsevaks. Good luck to them.”
Asked about a statement by former Prime minister H D Deve Gowda that he would defeat the Congress party, he said, “All the best to him. Let him recover fast.”
